Rama Moondra

I am sure of one thing about human beings now.The insensivity towards the fellow human being.
We Indians specially are oblivious towards the fact.
I hear endless horn honking near hospitals, temples with roaring loud speakers, marriages with damaging decibel levels of noise..

I have a neighbour who threw a party the day mumbai was burning.
I coach Business Etiquette. when it comes to fine dining, wining and power dressing, many people relate to it but the moment I suggest less noise on streets, no littering and saying sorry..it blows a chilled wind.
even highly placed executives have nuances of such likes.

Does it take too much to relate to other person?

Are we being served? A lot of hype has been created about big retail chains entering and eating up pop n mom format stores.

the question lies somewhere else..Are the small format shops caring enough to retain the customer. I wanted to buy a sweater so my trip to a local shop …

the gentle(?)man on the counter saw me as alien. clearly i disturbed his lunch hours. I had to gaffe through the stuff myself and he had the reluctance visible on his face.

I had to leave the store without buying..Did not get anyone who could serve me . the owner was not curious about my departure ..

I don’t mean that all big chains do serve but do small formats bother as much.

Is it time to shift customer service focus to 4 C’ instead 4p”? Product, Promotion, Price and Place needs to be redefined and become Customer value, Customer Costs, Customer Convenience and Customer communication.